Planon Self-Service

Access to residential rooms

By submitting this request for maintenance on Planon you are giving permission for a member of staff or an approved contractor to enter your room, during normal working hours, to assess and/or carry out works to deal with the issue reported.

If you wish to be present when that visit takes place or you require access to your room to be at a specific time, then you will instead need to raise your maintenance request by contacting your halls reception, between 8.00 am - 6.00 pm Monday to Friday. However please be aware that there may be a delay in responding to your maintenance request whilst reception make the access arrangements for you.

IMPORTANT- All emergencies should be raised by contacting Reception at any time of day or night.

Residential Services retain the right to access your room to carry out urgent/emergency repairs without prior notice in accordance with the terms of your contract.

Please confirm your agreement to the above:

Yes No